Cancellation & Returns Policy
We understand that not every product you purchase online will suit your needs. Because of this, we are happy to accept returns for items that are unused and still with their original packaging & labels in tact. Once items are returned, you will either receive a gift certificate or a refund.
If something is faulty on arrival, please contact us within 48 hours or receiving your parcel. Please do not return anything to us without contacting us first as many issues can be identified with a photograph. If we specifically request an item be returned to us in this initial 48 hour period, the postage charges will be reimbursed once we have verification of the fault.
As per Australian consumer guidelines, faulty items will be replaced. Refunds for faulty items will only be given if we cannot provide the suitable replacment for your purchase.
Items not as advertised
It's rare, but sometimes a manufacturer will alter a product or change an ingredient without us knowing. If this happens and the product is no longer suitable, please let us know and you will be given a reply paid address to return the item for a full refund.
While we carefully choose our stock and list ingredients, it is common for people with allergies and sensitivites to react to natural products, especially those containing organic essential oils. We are unable to accept returns for items on the basis of an allergic reaction or sensitivity.
Orders can be cancelled prior to dispatch by email notification to firstname.lastname@example.org. After dispatch the refund policy above applies.